Refund Policy
At HAPPISAFE AI SDN. BHD. , we are committed to providing you with the best products and services. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand the terms and conditions that apply.
Eligibility for Refund:
Rejected Applications:
If your purchased plan is rejected by the insurer, you are eligible for a refund. However, please note that the refund will be 80% of the total amount paid.
Deduction Details:
The remaining 20% of the amount will be deducted to cover administrative and handling charges. This includes:
- 10% handling fee to cover the costs associated with processing the refund.
- 8% for SST (Sales and Services Tax) where applicable.
- 2% for other miscellaneous fees.
Refund Process
Notification:
If your application is rejected, you will receive a notification from us, and the refund process will begin automatically.
Timeline:
Refunds will be processed within 14 business days of the notification. The amount will be credited back to the original payment method used during the purchase. If you do not receive your refund within 14 days, please contact your bank for further assistance.
Exceptions:
No Refunds on Approved Plans: If your insurance plan is approved, no refunds will be issued. The policy will remain active for the duration of the subscription period.
Cancellations:
Refunds are not available for voluntarily canceled plans after the application has been approved.
