Claim Policy
1. Purpose
This policy outlines the procedures and requirements for submitting claims under your insurance subscription. It ensures a smooth and efficient claims process for all policyholders.
2. Eligibility:
To be eligible to file a claim, you must have an active insurance policy with our platform. Claims can be made for covered incidents as defined in your policy documents.
3. Claim Submission Process:
Each product will have their own claim process and documentation needed. Refer to the table below to proceed your claim accordingly.
Product
Claim Process
Documents Required
Personal Cyber Insurance
1. Notify the Insurance Provider and Provide full details of the event.
2. Complete a Claim Form
Fill out the required claim form provided by the insurer with accurate and detailed information about the incident.
3. Submit Supporting Documents
Gather and submit all necessary documents to support your claim.
4. Assessment and Verification
The insurer will review your claim and assess the extent of the damage or loss based on the submitted evidence.
5. Claim Settlement
Once verified, the insurer will process your claim and issue the payment or arrange for repairs/replacement as per the policy terms.
For assistance with claims, contact:
Phone: +603-2633 8999
Email: customerservice@pacificinsurance.com.my
Website: www.pacificinsurance.com.my
Electronic Fund Transfer Fraud /Online Retail Fraud / Identity Theft
- Completed Claim Form
- Email or record of conversations / transactions with the seller, platform, plastic card provider, bank etc
- Police Reports, Plastic card issuer reports, platform reports etc
- Bank / Account statement to show the unauthorised transaction and ownership of the account
Cyber Bullying
- Completed Claim Form
- Conversations, recordings, images and videos related to the cyberbullying incident
- Police reports, MCMC reports, Cyber999 Reports
- Evidence of involvement in a cyberbullying incident i.e. material posted online by a third party that causes you embarrassment, humiliation or distress
- Reports of psychological consultation and receipts, receipts of relocation costs, online reputation restoration and legal fee
E-Commerce Purchase Protection
- Completed Claim Form
- Email or record of conversations / transactions with the seller, platform etc
- Police Reports, platform reports etc
- Purchase records, delivery tracking records, documents related to the purchase that can prove that the transaction has taken place and a cyber incident has happened
Home Content Insurance
1. Notify the Insurance Provider and Provide full details of the event.
2. Complete a Claim Form
Fill out the required claim form provided by the insurer with accurate and detailed information about the incident.
3. Submit Supporting Documents
Gather and submit all necessary documents to support your claim.
4. Assessment and Verification
The insurer will review your claim and assess the extent of the damage or loss based on the submitted evidence.
5. Claim Settlement
Once verified, the insurer will process your claim and issue the payment or arrange for repairs/replacement as per the policy terms.
For assistance with claims, contact:
Phone: +603-2633 8999
Email: customerservice@pacificinsurance.com.my
Website: www.pacificinsurance.com.my
Completed Claim Form
Proof of Ownership: Receipts, invoices, or valuation reports for high-value items.
Photographs: Images of the damaged items or property.
Police Report: Required for theft, malicious damage, or other criminal incidents.
Repair or Replacement Quotations: Estimates for repairs or replacements, if applicable.
Supporting Evidence: Any additional documents requested by the insurer, such as a fire brigade report for fire incidents.
Travel Insurance
1. Notify the Insurer
Report the incident to the insurer as soon as possible via their hotline, email, or online portal.
2. Fill Out the Claim Form via online
Complete the insurance claim form, ensuring all details are accurate and the form is signed.
3. Gather Supporting Documents
Collect all required documents related to your claim type (see below). Ensure they are legible and meet the insurer’s requirements.
4. Submit the Claim
Submit the completed claim form and supporting documents to the insurer via Claims Service Portal (CSP).
5. Claim Processing and Payment
The insurer will review your claim, verify the documents, and may request additional information. Once approved, payment will be processed.
For assistance with claims, contact:
Phone: 1800 88 3226, overseas : +603 2058 3186
mail: inquiries.my@chubb.com
Website: Claim Service Portal
Basic Documents
- Travel claim form, completed and signed
- Flights booking itinerary / E-tickets
Based on your claim type, refer to this document to provide ALL the necessary supporting documents.
Auto Insurance
Refer to this documents for the full process after you meet with an accident
For assistance with claims, contact:
Phone: 1800 88 3226
mail: inquiries.my@chubb.com
Website: Chubb Claim
- Completed claim form
- Police report
- Photos of the damage
- Driver’s NRIC and valid driving license
- Original vehicle registration card
- Any other documentation requested by Chubb to support the claim
Chubb PA
Notify Chubb: Send a written notice to Chubb Insurance Malaysia Berhad’s Claims Department as soon as possible, and no later than 30 days after the event.
Obtain and Complete a Claim Form: Claim forms are available from Chubb. Fill out the form accurately, providing all requested information.
Attach Supporting Documents: Gather all necessary supporting documents (detailed below).
Submit Documents to Chubb: Submit the completed claim form along with the supporting documents to Chubb for processing.
Provide Additional Information (if requested): If Chubb requests further details or documents, ensure these are submitted promptly.
Review and Decision: Chubb will review the claim and make a decision. Payment will be made to the insured person or the nominee upon approval.
For assistance with claims, contact:
Phone: 1800 88 3226
mail: inquiries.my@chubb.com
Website: Chubb Claim
Completed Claim Form
Proof of Membership wtih HappiSafe Platform
Receipts for Expenses
Police or Other Official Reports
Medical Certificates or Reports
Death Certificate (in the case of Accidental Death claims)
Proof of relationship (if the claim is made by a nominee or legal representative)
Any other documentation requested by Chubb to support the claim (e.g., photographs of the accident, legal documents, or witness statements).
Signed Undertaking for Disappearance Claims
Pacific PA
Notification: Notify the insurance provider within 14 days after the accident occurs.
Claim Form: Complete the insurer’s claim form.
Supporting Documents: Provide all required information and documentation as requested by the insurer.
Medical Examination: The insured person may need to undergo a medical examination arranged by the insurer (at their expense) if required.
Post-Mortem/Toxicology Report: In the event of death, the insurer may require a post-mortem and toxicology report.
Notice for Inquest: Notify the insurer before internment or cremation if an inquest is scheduled, with details of the time and place.
For assistance with claims, contact:
Phone: +603-2633 8999
Email: customerservice@pacificinsurance.com.my
Website: www.pacificinsurance.com.my
Completed Claim Form
Medical Certificates: Evidence or certificates from a medical doctor.
Additional Evidence: Any other relevant documents or certificates as reasonably required by the insurer.
Post-Mortem Report: If applicable in the case of death.
Other Documents: Any other supporting documents mentioned during the claim process.
4. Review Process:
- Upon receiving your claim, we will submit it to the insurance company, and they will review the information provided accordingly.
- The insurer may contact you for additional details or clarification during the review process.
- Claims will be processed accordingly depending on the complexity of the claim.
5. Claim Approval and Payment:
- You will receive a notification regarding the approval or denial of your claim.
- If approved, payment will be processed within 30 working days, and funds will be deposited into your bank account.
6. Denied Claims:
- If your claim is denied, we will provide a detailed explanation outlining the reasons for the denial.
- You have the right to appeal the decision within 30 days of receiving the denial notice. To appeal, please submit a written request outlining your reasons for the appeal along with any supporting documentation.
