Happisafe AI Sdn. Bhd. (“HAPPI”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our website at www.happi.com.my and our mobile application (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide when you register an account, subscribe to our services, make a payment, participate in promotions, or contact us. This information may include your name, email address, mobile number, date of birth, identification details such as NRIC or passport where required for verification or insurance-related purposes, account credentials, billing information, and transaction details.
We may also automatically collect certain information when you use our Services, including IP address, device and application information, access times, app usage data, and diagnostic or crash-related data, for security, performance, and service improvement purposes.
Payments are processed through third-party payment service providers, and we do not store full credit or debit card details.
3. App Permissions
Our mobile application may request permission to send notifications for account updates, membership reminders, and reward alerts. Camera access may be requested for QR code scanning or document uploads, and access to your photo gallery or device storage may be requested when you choose to upload images or supporting documents. All permissions are requested only when necessary and with your consent, and you may manage or revoke them at any time through your device settings.
4. Use of Your Information
We use the information collected to operate and manage user accounts, provide digital membership and insurance-related services, process payments, administer rewards and vouchers, communicate with users, improve service functionality, efficiency, and security, and comply with legal or regulatory obligations.
5. Disclosure of Information
We do not sell personal information to third parties. We may disclose information to trusted service providers who assist us in operating our Services, such as payment processors and technology providers, or where required by law or legal process. Such parties are required to protect your information and use it only for authorised purposes.
Where insurance-related services are made available through the HAPPI platform, Chubb
Insurance Malaysia Berhad and Pacific Insurance Berhad have authorised Happisafe
Consultancy to act as their registered insurance agent and digital intermediary. In such cases,
limited personal information may be collected, used, and shared strictly for the purposes of
facilitating insurance enrolment, verification, customer support, and policy administration.
All such processing is carried out in compliance with the Personal Data Protection Act 2010
and applicable regulatory requirements.
6. Data Retention and Security
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Reasonable administrative, technical, and organisational measures are implemented to protect personal information, although no method of transmission or storage can be guaranteed to be completely secure.
7. Your Rights
Depending on the applicable jurisdiction, you may have certain rights regarding your personal data, including the right to request access to the personal data we hold about you, the right to request correction or updating of any inaccurate or incomplete personal data, the right to request restriction of the processing of your personal data where permitted by law, and the right to request a copy of your personal data in a structured, commonly used, and machine-readable format or in another format as deemed appropriate by us.
8. Cookies
Our website may use cookies and similar technologies to enhance functionality and improve user experience.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time, and the most current version will be published on our website. Continued use of our Services indicates acceptance of the updated policy.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us
